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FAQ about Comments

1. I have installed the widget, but I do not see anything.
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If you have followed the instructions, your HTML page has the comments code embedded in it. You should be able to immediately see the "Leave a comment" message on that page when you publish it on your web server and access it with a browser. The comments will not be visible if you access a page located on your computer. Note also, that numeric site addresses are not supported either.
2. Why do I receive an email for every comment post?
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You are receiving e-mail notifications of all new comments in a thread, because you have specified your e-mail address in the "Send replies to email" field in the comments form. To stop receiving new comments in the thread, follow the instructions provided at the bottom of e-mail notification messages.
3. When does the site administrator receive email notifications of new comments?
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When a new comment is posted, the site administrator and all subscribers receive e-mail notifications. If a comment is automatically marked as spam or junk by the anti-spam Akismet engine, the notifications are not sent.
4. How do I delete a comment?
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Comment authors can delete their comments only. The site administrators can delete any comment.

To delete a comment on a page of your site, visit that page and click on the word "delete" next to it. The comment will be deleted immediately. This action is immediate, ruthless and irreversible!
5. How do I get rid of spam comments on my site?
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JS-Kit utilizes complementary anti-spam protection provided by Akismet, the leading spam blocking system for bloggers. Site administrator can train the system by tagging messages as spam.

To remove spam comments from your site, go to the "Controls" panel in any commenting form on the site and click on the "Moderate comments" link. This will take you to the "Moderation" sub-section of "Your Settings" at JS-Kit. The "Moderation" section lists all newly posted comments. To mark a comment as spam, click on "block" next to the comment and then click on the "Spam/Junk" button. The comment will disappear from the list and from your site, and the anti-spam system will be notified that such comments should be considered spam in the future.

Note: Training the anti-spam system this way will not always provide immediate result. You may have to mark the unwanted comments as spam multiple times for the system to recognize the future occurrences of similar unwanted messages. For immediate result, use IP blocking capability.
6. How do I translate the Comments form to a different language?
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JS-Kit automatically detects the primary language of a browser used to access your site and serves the widget in that language. The following languages are supported as of now: English, Japanese, Portugese and Russian.

If you are interested in translating the Comments widget into another language, please contact us at support@js-kit.com. We can put in your translation momentarily.
7. How do I display the total number of comments posted at a specific path?
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Add the following code to a page where you would like the comment counter to be displayed:

(<span class="js-kit-comments-count" path="/stories/article1">0</span> Comments)
(<span class="js-kit-comments-count" path="/stories/article2">0</span> Comments)
(<span class="js-kit-comments-count" path="/stories/article3">0</span> Comments)
<script src="http://js-kit.com/comments-count.js"></script>
The <script> tag should be inserted only once, whereas there can be multiple comments counter for several distinct paths.
8. How do I change the font, color and size of my comments box?
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You can change the comments' look by using CSS after the <SCRIPT> tag.

For example, the following code changes the color of a "Leave a comment" string to red:

<style>.js-commentControl a{ color: #FF0000; }</style>

The next example adds a solid border around the Karma (aka "Like this comment?") block:

<style>.js-singleCommentKarma { border:1px solid; }</style>

In the following example we will customize the width of the comments box:

<style>
.js-CreateComment { width: 250px; }
.js-CreateComment input { width: 200px; }
.js-CreateComment textarea { width: 200px; }
</style>

For further details on customizing your comments form see sections Using CSS to style and Customization templates of the Customization page.
9. How do I disable the "[reply]" functionality?
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You can disable the "[reply]" functionality by hiding the .js-singleCommentReplyable class style using the following CSS code:

<style>.js-singleCommentReplyable{ display:none; }</style>
10. How do I disable "Like this comment?" functionality?
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You can disable Karma functionality (the "Like this comment?" question) by hiding the .js-singleCommentKarma class style using the following CSS code:

<style>.js-singleCommentKarma{ display:none; }</style>
11. How can I get comments working on Tumblr?
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Set the path attribute to "{Permalink}":

<div class="js-kit-comments" path="{Permalink}"></div>
<script src="http://js-kit.com/comments.js"></script>
12. How do I moderate comments?
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Afer installing the widget be the first to post a comment leaving your email address, this would secure our administrative rights.

Verify you are admin by visiting www.js-kit.com/settings. You should see your site listed under "You Manage" title. From the settings page click on "Moderate" to access the moderation page.

See also: An article Site Subsection Moderation Explained in our blog for additional information on comment moderation capabilities.
13. How can I get JS-Kit Comments working on Blogger?
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JS-Kit Comments can be easily integrated into Blogger without losing your existing visitor comments. Here's how:

  1. Go to www.blogger.com and login. You will be redirected to the Blogger Dashboard to manage your blogs.
  2. Select the blog you want to upgrade with JS-Kit Comments and click on "Layout".
  3. Select "Edit HTML" tab in the top menu.
  4. Click on "Download Full Template" to save your existing template.
  5. Go to Blogger integration page.
  6. Select "Blogger" in the list of blogging platforms. Enter your blog URL, login, password and click on "Synchronize comments".
  7. Wait for your comments to get imported from your blog into a JS-Kit commenting system until you see "Blogger import complete!" message.
  8. Using the "Browse..." button locate your Blogger template saved at step 4 and click on "Process template". JS-Kit will make the necessary changes to your Blogger template and offer you to save the resulting template under name "js-kit-tmpl.xml". Save it on your computer.
  9. Click on "go to your Blogger Dashboard page" link to get redirected back to Blogger's "Edit HTML" section.
  10. Upload your new template "js-kit-tmpl.xml" created in step 8.

NOTE: If you want to roll back to Blogger's built-in comments, go to "Layout" -> "Edit HTML" on Blogger and click on "Revert widget templates to default". Thanks to comment synchronization, all the comments your visitors left using JS-Kit will remain (but all the neat features introduced by JS-Kit will be lost).
14. How can I get comments working on my WordPress-driven blog?
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JS-Kit Comments can easily be integrated into a WordPress-driven blog. A JS-Kit plugin is used to migrate your existing WordPress comments to JS-Kit and replace the default commenting module with JS-Kit Comments widget. The change is reversible and controlled from the JS-Kit Plugin configuration menu in the WordPress Dashboard.

  1. Download the WordPress plugin.
  2. Unpack the plugin into the wp-content/plugins folder in your WordPress directory.
  3. Log into your blog and select "Plugins" tab in top menu. You will see "JS-Kit Comment System" in the list of installed plugins.
  4. Activate the plugin.
  5. Go to WordPress integration page and follow the on-screen instructions to import your existing WordPress comments and enable comment synchronization.

NOTES:
1) If you want to roll back to the built-in commenting mechanism, simply deactivate the JS-Kit plugin. Thanks to comment synchronization, all the comments your visitors left using JS-Kit will remain (but all the neat features introduced by JS-Kit will be lost).
2) Due to the limitations of WordPress.com blog hosting platform, JS-Kit comments cannot be integrated into blogs hosted at WordPress.com (see details).

15. What is "comment synchronization" and how does it work?
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Live comment synchronizaiton is a mechanism which instantly exports new JS-Kit-driven comments into your blog's internal comments database. This tool provides greater peace of mind to bloggers who want to try JS-Kit for a while and be able to return back to built-in comments without loosing their visitors' valuable feedback. Having all your comments at hand not only provides an additional back up of comments, but also brings you a possibility to reuse and mash your JS-Kit comments.

Comment synchronization is currently available for WordPress-driven blogs and blogs hosted on Blogger.com.